Frequently Asked Questions

How many days does my young person have to attend?

3 days a week

Do I have to stay onsite?

You can drop your young person off and they can arrive and go home alone if you give them permission.

What about tests and exams?

We assess young people at the end of each term. You are invited to come in the last week of term to talk to the teachers once their session has ended.

The aim is to have your child exam ready who attend the older group for the following summer – if we can see your child will not be up to this standard, they will be invited to do the following year studying the same subjects. In their second year they will be asked what other 2/3 GCSE subjects they would like to study. All private exam board fees are covered by the parent/carer.

We offer work experience which is applicable to your child’s interests to allow them to be exposed to as many different possibilities whilst making a choice for higher education.

What is your complaints procedure?

At Spiritus, all complaints are taken seriously and followed up thoroughly to ensure we provide the best service possible.

The set procedure is to be followed to address each case and find an appropriate outcome to resolve the issue and work towards making sure the issue does not arise again.

How to make your complaint

Complaints can be made in various ways. We ask you to action your complaint by:

  • A written letter handed to Jacqui O’Connell.
  • Send an email to the following email address: jacqui@spiritus.org.uk  
  • Call Jacqui O’Connell to raise your issues on the following number: 07971 690678
  • A meeting with the family/families will be arranged

Please provide as much detail as you can to help us identify your complaint. The following are a few details which will help:

  • Say what the problem is.
  • Say what outcome you are looking for.
  • Provide information on any relevant communication on the subject.

Address a complaint to the person responsible, with the name of the young person in question, if you have their name.

What we do next

We will reply in writing or by telephone within 7 days of receiving the complaint. We will give you a reply telling you what is being done to deal with your complaint. All complaints are taken seriously and fully investigated with the individual/s involved. You will be fully informed on how we have dealt with the complaint.

Download Complaints Procedure Policy

Please click here to access our complaints procedure form